Effective Date: 2025/10/11

At AfroLamps, we take pride in the craftsmanship and authenticity of our handmade lighting products. To ensure our customers receive the highest quality, we offer the following limited warranty on all AfroLamps products:

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1. Warranty Coverage

AfroLamps warrants that all products sold through our website are free from defects in materials and workmanship under normal residential use for a period of:

• 6 months (0.5 year) from the date of purchase.

This warranty applies to:

• Lamp base (structural integrity and wood finish)
• Shade (fabric stitching and mounting integrity)
• Lamp holder (E27 or E14 electrical socket, as applicable)
• Wiring (internal cord and switch assembly)

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2. What is Not Covered

This warranty does not cover:

• Normal wear and tear (fading, surface scratches, aging)
• Improper use, handling, or installation
• Damage due to:
  • Water/moisture exposure
  • Excessive heat or sunlight
  • Use of incompatible bulbs or plugs
• Modifications or repairs not performed by AfroLamps
• Damage from accidents, misuse, or negligence
• Custom-made products unless faulty upon arrival

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3. Proof of Purchase

To qualify for warranty service, you must provide:

• Original receipt or proof of purchase
• Product photographs showing the issue
• Description of how the product has been used and stored

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4. Warranty Claims Process

To initiate a claim:

1. Email support@afrolamps.co.za with:
   • Subject: Warranty Claim – [Your Order Number]
   • Attach photos of the damage/issue
   • Include a brief description of the issue
2. Our team will respond within 5 business days with further instructions.

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5. Resolution

If your claim is approved, AfroLamps will:

• Repair the product (if feasible), or
• Replace the defective part/product at no cost, or
• Offer a store credit or partial refund if replacement is not possible.

The chosen resolution is at the sole discretion of AfroLamps.

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6. Shipping for Warranty Claims

• AfroLamps will cover shipping costs for approved warranty replacements or repairs.
• If the claim is not approved, the customer may be responsible for return shipping costs.

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7. Disclaimer

This warranty is:

• Non-transferable and only valid for the original purchaser
• Valid only for products purchased directly from AfroLamps or authorized retailers
• Subject to South African consumer protection law

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📩 Need Assistance?

We’re here to help! Contact us at:

Email: support@afrolamps.co.za

Phone: +27

Hours: Monday – Friday, 9:00am – 3:00pm (SAST)