Effective Date: 2025/10/11

At AfroLamps, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our website or interact with us.

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1. Who We Are

AfroLamps is an online retailer of handcrafted African-inspired lamps and accessories. Our website is https://afrolamps.co.za.

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2. What Information We Collect

We may collect the following personal data when you interact with us:

a) Personal Identifiers

• Name and surname
• Email address
• Phone number
• Delivery address
• Billing address

b) Transaction Information

• Purchase history
• Payment method (Note: We do not store your card details. Payments are processed securely via third-party gateways.)

c) Technical Data

• IP address
• Browser type
• Device information
• Referring URLs
• Cookies (see Section 7)

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3. How We Use Your Information

We use your data to:

• Process and deliver orders
• Communicate order status and updates
• Provide customer support
• Improve website experience and performance
• Send marketing communications (if you opt-in)
• Comply with legal obligations

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4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Payment processors (e.g., PayFast, PayPal, PayStack)
• Shipping providers (e.g., courier services for deliveries)
• Website developers or service providers helping us manage the platform
• Regulatory or legal authorities, if required by law

All third parties are contractually obligated to protect your data.

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5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing at any time
• Lodge a complaint with the Information Regulator (South Africa) if you believe your data rights are violated

To exercise these rights, email us at support@afrolamps.co.za

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6. Data Retention

We retain your information only as long as necessary to:

• Complete your transactions
• Meet legal or tax requirements
• Support product warranties or returns

After this, your data is securely deleted or anonymized.

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7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality (shopping cart, login, etc.)
• Understand user behavior for analytics
• Personalize your experience

You can manage or delete cookies via your browser settings.

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8. Data Security

We implement security measures to protect your data, including:

• HTTPS encryption
• Secure servers
• Access controls
• Two-factor authentication for internal admin use

Despite our efforts, no system is 100% secure, so we urge you to protect your login credentials.

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9. Children’s Privacy

AfroLamps does not knowingly collect personal data from children under the age of 18. If we become aware of such data, we will delete it promptly.

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10. International Data Transfers

If you access our site from outside South Africa, your data may be transferred to and stored in South Africa. We comply with applicable laws regarding international data transfers.

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11. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will:

• Update the “Effective Date”
• Notify users via email or prominent notice on our website (where appropriate)

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12. Contact Us

For privacy-related questions, please contact:

📧 Email: support@afrolamps.co.za

📞 Phone: +27

📍 Address: